Help & FAQ
How can we help?
For any question, email contact@weartroth.com or use our contact form. Include your order number if you have already placed an order.
Are TROTH products made to order?
Some pieces are produced on demand. Read the product description for information about the item you are purchasing. Made-to-order production does not automatically exclude statutory consumer rights.
When will my order arrive?
Estimated delivery is 10–20 calendar days after your order, including weekends and public holidays. This is the overall estimated delivery window, including production where applicable and shipping, not a period starting at dispatch. Actual timing may vary by item, destination and carrier. Available delivery methods and costs are shown at checkout. Read our Shipping & Delivery information.
How do I pick the right size?
Check the size details and fit information on the individual product page. If you need help choosing, contact us before ordering.
Can I edit or cancel my order?
Contact us as soon as possible with your order number. Changes cannot always be made once production or dispatch has started. Applicable statutory consumer rights remain unaffected.
How do returns work?
For EU consumers, a 14-day legal withdrawal right generally applies, with certain statutory exceptions. Find details and a withdrawal template on our Returns & Refunds page.
My item is damaged or incorrect. What should I do?
Contact contact@weartroth.com with your order number and a description of the issue. Photos can help us assess the problem.
How can I contact TROTH?
By email at contact@weartroth.com or via our contact form. We do not advertise a customer support phone line.
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